So I am going to the RWA Conference in Orlando this July.
For a while there, I thought I was going to have to fly there on my broom because I was rather ticked off at the airlines. They insisted they were going to charge me $150.00 to change flights or cancel when the original site of the conference had to be moved due to the massive flooding in Nashville. I spent a week or two calling and emailing the airlines and Orbitz, but I was getting nowhere.
So Saturday, I decided to suck it up and make flight resevations and pay the extra $150.00+30.00 dollar fee.
I finally (seriously–Wizard can vouch for how long this took) got through to a Customer Service agent at Orbitz who was very nice. She saw my cancelled flight and asked about it. By now I was resigned, and just told her the situation. She said, “Hmm.” and made my new reservation. Then she put me on hold.
She called the airline. Evidently she explained that Nashville had suffered a terrible flood, that I had cancelled early enough for them to fill my vacated seat AND I was making a new reservation with them.
Meanwhile I was on hold. And holding. Still holding. I could have finished my book while holding.
And then…the lady came back on the phone and told me Continental was waving the fee. I was astounded! Thrilled! Overjoyed! Relieved! Seriously. Orbit waived their fee too, and consequently, I ended up with a new flight that didn’t cost me a cent more. I thanked her repeatedly and she told me she really liked Continental that they were usually pretty reasonable.
This Customer Service Agent really went the extra mile for me, and I am so impressed!
So how was your weekend?