Jennifer Lyon

Wednesday, May 3rd, 2023
Air Show Update

I told you guys how Wizard and I couldn’t get into the air show when we tried to go? We sat in line for 2 and 1/2 hours? Okay now that your memories are refreshed, I want to update that story.

We found out yesterday they are refunding our money. I went through the ticket company (by the way, NO REFUND was clearly marked while purchasing the tickets, and on the tickets themselves), and they indicated they had a lot of complaints and worked with the event planners to refund the tickets. We feel that is good customer service after something went wrong, and that they will work to correct whatever went wrong at future events.

Since I complained here, I felt I also needed to give equal space to people and organizations that try to make things right!

So how is your Wednesday going?

4 comments to “Air Show Update”

  1. Silver James
    May 3rd, 2023 at 8:37 am · Link

    Wow! That is all kinds of awesome because I’m betting VIP tickets weren’t all that cheap. And yes, good customer service should always be publicly acknowledged and lauded!

    It’s Wednesday. I’m on my second cup of coffee. Rain is due in the next hour. Yesterday was double star day at Starbucks and I forgot. Oh well. I’m doing laundry. Yippee. I hope to write later. We’ll see.

    Happy Hump Day!

  2. Viki S.
    May 3rd, 2023 at 10:40 am · Link

    This makes me very happy. It’s nice to see when the “big guys” actually take care of their customers.

    I hope your Wednesday is amazing!

  3. Jenn
    May 3rd, 2023 at 5:32 pm · Link

    Silver, I thought the ticket price was reasonable given Wizard’s limited mobility issues. But it’s still a chunk of money and I’m pleased they refunded it.

    Hope you got a nice amount of rain. Sorry you missed double star day at Starbucks — I know how much you like it!

    Ugh to laundry, but yay to coffee and writing!

  4. Jenn
    May 3rd, 2023 at 5:32 pm · Link

    Viki, I was very happy and surprised at the customer service response.

    My Wednesday has been good, I hope yours is too!

Comments are closed.