I told you guys how Wizard and I couldn’t get into the air show when we tried to go? We sat in line for 2 and 1/2 hours? Okay now that your memories are refreshed, I want to update that story.
We found out yesterday they are refunding our money. I went through the ticket company (by the way, NO REFUND was clearly marked while purchasing the tickets, and on the tickets themselves), and they indicated they had a lot of complaints and worked with the event planners to refund the tickets. We feel that is good customer service after something went wrong, and that they will work to correct whatever went wrong at future events.
Since I complained here, I felt I also needed to give equal space to people and organizations that try to make things right!
So how is your Wednesday going?